Communications Operator I
Bay County, FL Bay County, FL Full-time Full-time $45,440 - $76,442 a year $45,440 - $76,442 a year 5 days ago 5 days ago 5 days ago Nature of Work NATURE OF JOB:
This is highly responsible, skilled, administrative and technical work within the operations of the Emergency Services Emergency Management Division.
This position answers incoming emergency and non-emergency phone calls that come into the 9-1-1 Communication center or are transferred from the 911 Call Takers and maintain logs and records of communication activities.
This position provides support for other peers and works under the direction of the Communications Supervisor and is reviewed through the observation of performance.
Essential Functions and Responsibilities ESSENTIAL FUNCTIONS &
Responsibilities:
Receives 911 emergency calls primarily for fire and emergency medical response.
Alerts closest appropriate resource(s) to provide emergency assistance.
Provides emergency assistance to callers via telephone including instructions for pre-hospital emergency care, fires and other related emergencies.
Operates communications equipment for dispatching public safety personnel to calls for service.
Operates computer aided dispatch equipment.
Answer incoming calls to the County mainline and makes appropriate transfers.
Performs routine clerical and recordkeeping work.
Prepares and relays over radio circuit any severe weather warnings received.
Maintains various records and prepares reports.
Regular reliable full-time attendance as scheduled The employer may add to or change duties at any time and as determined by the County and its leaders to best ensure that the public is served through the work of the Department.
Performs other related duties as assigned.
Minimum Qualifications MINIMUM QUALIFICATION REQUIREMENTS:
Graduation from a standard high school or equivalent.
Minimum of one (1) year experience in a Public Safety Communications environment.
Must maintain good interpersonal and communication skills to deal with public.
Must be able to speak, write, and comprehend English language.
Must successfully pass a fingerprint background check through the Bay County Sheriff's Office in compliance with CJIS Security Policy 5.
7, section 5.
12.
1.
A comparable amount of training and/or experience may be substituted for the minimum qualifications.
LICENSES AND/OR CERTIFICATIONS:
Must be able to receive Florida Public Safety Telecommunicator Certification within 1-year of employment.
Must receive APCO Public Safety Telecommunicator 1 (PST-1) and CPR Certification (Healthcare Provider) within 6 months of employment.
Possession of or ability to obtain a valid Florida driver license upon offer of employment with a driving record acceptable to the County Driving Policy and insurance program.
Knowledge, Abilities and Skills KNOWLEDGE, SKILLS, & ABILITIES:
Knowledge of dispatch techniques and procedures used in a public safety environment.
Knowledge of or ability to interpret departmental rules, regulations, and procedures utilized in the dispatching of public safety personnel.
Knowledge of technology used within a public safety dispatch environment.
Skill in operation of communications and computer equipment.
Must have good interpersonal and communication skills to deal with public.
Outstanding project management and organizational skills.
Excellent oral and written communication skills.
Expertise in the use of MS Word, Excel, and Outlook is essential.
Ability to accurately type 25WPM Ability to comprehend and carry out oral and written instructions.
Ability to speak clearly and distinctly.
Ability to react quickly and calmly in emergencies.
Ability to maintain neat and accurate records and logs.
Ability to read maps and learn geography and road systems of Bay County.
Ability to establish and maintain effective working relationships with fellow employees and the public.
Ability to perform prolonged and arduous work under adverse conditions.
Ability to withstand working 12 hour rotating shifts (7am-7pm, 7pm-7am).
.
Estimated Salary: $20 to $28 per hour based on qualifications.
This is highly responsible, skilled, administrative and technical work within the operations of the Emergency Services Emergency Management Division.
This position answers incoming emergency and non-emergency phone calls that come into the 9-1-1 Communication center or are transferred from the 911 Call Takers and maintain logs and records of communication activities.
This position provides support for other peers and works under the direction of the Communications Supervisor and is reviewed through the observation of performance.
Essential Functions and Responsibilities ESSENTIAL FUNCTIONS &
Responsibilities:
Receives 911 emergency calls primarily for fire and emergency medical response.
Alerts closest appropriate resource(s) to provide emergency assistance.
Provides emergency assistance to callers via telephone including instructions for pre-hospital emergency care, fires and other related emergencies.
Operates communications equipment for dispatching public safety personnel to calls for service.
Operates computer aided dispatch equipment.
Answer incoming calls to the County mainline and makes appropriate transfers.
Performs routine clerical and recordkeeping work.
Prepares and relays over radio circuit any severe weather warnings received.
Maintains various records and prepares reports.
Regular reliable full-time attendance as scheduled The employer may add to or change duties at any time and as determined by the County and its leaders to best ensure that the public is served through the work of the Department.
Performs other related duties as assigned.
Minimum Qualifications MINIMUM QUALIFICATION REQUIREMENTS:
Graduation from a standard high school or equivalent.
Minimum of one (1) year experience in a Public Safety Communications environment.
Must maintain good interpersonal and communication skills to deal with public.
Must be able to speak, write, and comprehend English language.
Must successfully pass a fingerprint background check through the Bay County Sheriff's Office in compliance with CJIS Security Policy 5.
7, section 5.
12.
1.
A comparable amount of training and/or experience may be substituted for the minimum qualifications.
LICENSES AND/OR CERTIFICATIONS:
Must be able to receive Florida Public Safety Telecommunicator Certification within 1-year of employment.
Must receive APCO Public Safety Telecommunicator 1 (PST-1) and CPR Certification (Healthcare Provider) within 6 months of employment.
Possession of or ability to obtain a valid Florida driver license upon offer of employment with a driving record acceptable to the County Driving Policy and insurance program.
Knowledge, Abilities and Skills KNOWLEDGE, SKILLS, & ABILITIES:
Knowledge of dispatch techniques and procedures used in a public safety environment.
Knowledge of or ability to interpret departmental rules, regulations, and procedures utilized in the dispatching of public safety personnel.
Knowledge of technology used within a public safety dispatch environment.
Skill in operation of communications and computer equipment.
Must have good interpersonal and communication skills to deal with public.
Outstanding project management and organizational skills.
Excellent oral and written communication skills.
Expertise in the use of MS Word, Excel, and Outlook is essential.
Ability to accurately type 25WPM Ability to comprehend and carry out oral and written instructions.
Ability to speak clearly and distinctly.
Ability to react quickly and calmly in emergencies.
Ability to maintain neat and accurate records and logs.
Ability to read maps and learn geography and road systems of Bay County.
Ability to establish and maintain effective working relationships with fellow employees and the public.
Ability to perform prolonged and arduous work under adverse conditions.
Ability to withstand working 12 hour rotating shifts (7am-7pm, 7pm-7am).
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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