Front Desk Supervisor $20/per hour- Embassy Suites NEW HOTEL!
Panama City Beach, FL Panama City Beach, FL $20 an hour $20 an hour 18 hours ago 18 hours ago 18 hours ago Description:
Job
Summary:
The role of Front Officer Supervisor is responsible for assisting the Front Office Manager and coordinates the daily functions of the hotel front desk, night audit, bell persons, hotel concierge and beach services.
The Front Office Supervisor works closely with the Front Office Manager, Front Desk staff, Housekeeping and Maintenance departments to deliver exceptional accommodations and customer service to the guests.
Requirements:
Job
Responsibilities:
Attend weekly management meetings when required Assist front desk with their duties/ help create their daily procedures Troubleshoot system errors Answer phones and respond to emails View and organize reservations Resolve and/or follow-up on guest complaints or issues Ordering and inventory Responsible for covering hourly shift Communicates with team in daily pre-shift meetings providing direction and information related to that shift Assist with any other reasonable request Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment, and food, are properly accounted for and charged on the final bill Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties All other duties as assigned Education and
Experience:
Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs Ability to read, write, speak, and communicate in basic English preferred.
Experience in hospitality preferred At least 1 year experience in a supervisory role preferred Knowledge, Skills, & Abilities:
Detail oriented and thorough Ability to remain discreet and respect the privacy of guests Ability to perform consistent work to the highest of standards Ability to interact with guests in a pleasant friendly way Ability to identify and resolve issues related to position independently Strong attention to detail and ability to meet deadlines Commitment to delivering excellent customer service Ability to convey information and ideas clearly Ability maintain composure under pressure Ability to listen and react quickly to residents' and guests' requests in a genuine manner Be organized, proactive, productive, and self-motivated showing a positive attitude Physical Demands:
Walking, standing for long periods of time, lifting, sitting for long periods of time Frequent keyboarding Must be able to life 25lbs Working Conditions:
Indoors with exception of assisting bellman or guests outside Possible exposure to extreme heat or cold depending on season Possible exposure to a somewhat noisy environment The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities.
St.
Joe Hospitality reserves the right to amend and change responsibilities to meet business and organizational needs.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job
Summary:
The role of Front Officer Supervisor is responsible for assisting the Front Office Manager and coordinates the daily functions of the hotel front desk, night audit, bell persons, hotel concierge and beach services.
The Front Office Supervisor works closely with the Front Office Manager, Front Desk staff, Housekeeping and Maintenance departments to deliver exceptional accommodations and customer service to the guests.
Requirements:
Job
Responsibilities:
Attend weekly management meetings when required Assist front desk with their duties/ help create their daily procedures Troubleshoot system errors Answer phones and respond to emails View and organize reservations Resolve and/or follow-up on guest complaints or issues Ordering and inventory Responsible for covering hourly shift Communicates with team in daily pre-shift meetings providing direction and information related to that shift Assist with any other reasonable request Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment, and food, are properly accounted for and charged on the final bill Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties All other duties as assigned Education and
Experience:
Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs Ability to read, write, speak, and communicate in basic English preferred.
Experience in hospitality preferred At least 1 year experience in a supervisory role preferred Knowledge, Skills, & Abilities:
Detail oriented and thorough Ability to remain discreet and respect the privacy of guests Ability to perform consistent work to the highest of standards Ability to interact with guests in a pleasant friendly way Ability to identify and resolve issues related to position independently Strong attention to detail and ability to meet deadlines Commitment to delivering excellent customer service Ability to convey information and ideas clearly Ability maintain composure under pressure Ability to listen and react quickly to residents' and guests' requests in a genuine manner Be organized, proactive, productive, and self-motivated showing a positive attitude Physical Demands:
Walking, standing for long periods of time, lifting, sitting for long periods of time Frequent keyboarding Must be able to life 25lbs Working Conditions:
Indoors with exception of assisting bellman or guests outside Possible exposure to extreme heat or cold depending on season Possible exposure to a somewhat noisy environment The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities.
St.
Joe Hospitality reserves the right to amend and change responsibilities to meet business and organizational needs.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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